Refunds & Cancellations

Cancellation of Orders

Order Cancellation: You may cancel your order within 24 hours of placing it by contacting our customer service team. After this period, your order may have already been processed, and cancellation may not be possible.

Refund for Canceled Orders: If your cancellation request is approved, a full refund will be issued to your original payment method within 7-10 business days.

Refunds for Returned Items

Return Eligibility: Only the items that are defective or different from the originally ordered product are eligible for return.

Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, refunds will be processed back to your original method of payment within 7-10 business days.

Non-Refundable Items: Items are non-refundable, including but not limited to: Personalized products.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of receiving your order. We will provide instructions for returning the item and will issue a full refund or replacement at no additional cost.

Contact Us

For any refund or cancellation requests, please contact us at:

Email: contact@yuzuapp.in